Our products and services are designed to deliver innovation that is inclusive as well as sustainable. We are very cognisant of the fact that empowerment has multiple dimensions and that we go beyond our products and services in giving wings to the dreams of our customers. Saksham, TVS Credit’s initiative is a move in this direction to help underprivileged students and school dropouts develop the necessary skill set to equip themselves for a better future.   

A move towards “Empowerment from Within”

Initiated with a focus on rural and semi-urban areas, Saksham helps address the issue of the financial divide from a unique perspective. Through a series of vocational training programs, Saksham provides necessary skills to the communities around our customers. The whole program is organised to enrich their lives and enable them to achieve their aspirations through self-development.

TVS Credit’s vision is to Empower India, One Indian at a time. The primary customers of our products and services are self-employed hard working individuals from small-town India who have big aspirations and want the best for their families. They, however, lack the means to achieve it and often are deprived of access to organised credit. TVS Credit has been a pioneer in ensuring that people have access to credit to fulfill their aspirations and not let money be a deterrent to their dreams.

However, this commitment of ours is not restricted only to our immediate or potential customers, but also towards their families and communities. We seek to enable dreams and aspirations by empowering them with the requisite skills to stand on their feet. The most practical and direct way of empowerment today is skill development – it helps build knowledge that can’t be snatched away by external circumstances and makes them ‘Saksham’ or ‘Capable’ for life.

The Journey So Far

We initiated Saksham by collaborating with NGO partner – Yuva Parivartan. Focused on youth welfare and development, Yuva Parivartan is a pioneer in India for providing livelihood to underprivileged youth. With 650 branches all over India, they are best equipped to support and execute the type of lasting skill enhancement initiative proposed by us – one that is inclusive, focusing on hands-on practical training, inculcation of soft skills, and management acumen for attitude and lifestyle change, as well as support with job placements and self-employment.

After a thorough need assessment across various locations, we narrowed down to 3 locations to begin TVS Credit Saksham – Devarajeevanahalli in Bangalore, Nanded in Maharashtra, and Raipur in Chattisgarh. Furthermore, in the past three years, we have expanded our reach by including two additional locations – Pune and Indore

The need assessment conducted revealed relevance and interest among the following courses:

• Basic Computers
• Banking & Financial Services
• Tally
• Tailoring
• Beautician
• Nursing
• Small Poultry Farmer
• Jute Bag Making
• Multi Skill Technician
• Wireman Course

Following the identification of these courses, our team had the arduous task of enrolling students across the centres. The focus was always to promote voluntary sign-up to ensure continued interest. Parents and relatives were invited to the centres to address security and safety concerns directly by checking out the locality and interacting with the staff. Classes started in Bengaluru in October 2018, and so far over 600 students have been trained and more than 65% of the trained youth have been linked to livelihoods (self & wage employment).

In 2022-23, TVS Credit has supported training of 100+ students in peri-urban and rural Pune, and urban areas in Bangalore. This has resulted in attitude change and an increase in income among youth in these areas.

A move towards empowerment from within, Saksham Program is empowering school and college dropouts through vocational training programs that teach basic skills across disciplines, paving the way to a brighter and more prosperous future and making them SAKSHAM for life.

Common types of fraud that you should be aware of

• Phishing links – Links to third party websites that look like genuine website are shared via SMS, social media, email, or instant messages. Fraudsters use these to secure your financial information.
• Email/SMS/Call scams – Fake messages about loan availability or loan sanctions circulated via email, SMS, telephone calls.
• Fake advertisements for extending loans – They advertise about personal loans at attractive and low interest but demand advance charges such as processing fee, GST, advance EMI, un-hold charges etc.
• ATM card skimming – Fraudsters can place a dummy keypad or a small, well-hidden camera to capture your card PIN. They can also pretend to be other customers waiting or steal your card via skimming devices.
• OTP-based Fraud – Fraudsters impersonate authorised personnel and send messages about loan availability or credit limit enhancement as well as a number to call. On calling, they ask for shared documents and details including OTPs and PINs.

10 ways to secure your financial information and transactions

• 1. Monitor your accounts for unauthorised transactions. Notify corresponding authority in case of any unauthorised transaction.
• 2. Do not click on links received from unknown IDs.
• 3. Do not share your financial details with unauthorised personnel.
• 4. Avoid using public Wi-Fi or free VPNs.
• 5. Do not scan any QR Code or enter a PIN to receive money through UPI.
• 6. Do not ask for help at the ATM from a stranger.
• 7. Use passwords to protect your UPI apps and your smartphone.
• 8. Do not use commonly used passwords like 12345 or Birthdays.
• 9. Always look for spelling errors in messages that ask for sensitive details. If they have errors, they are fake.
• 10. Turn off web browser’s auto-complete to prevent storing of card details and other sensitive information.

What are the steps TVS Credit takes for fraud prevention?

• Provides official payment link on the website
• Payment gateway is routed through the official website
• The payment details are not of a personal account/UPI account

Beware of fraudulent calls/messages asking you to make payments to a personal bank/UPI account or via unknown web links. Before making a payment always ensure that the web link is an official TVS Credit payment link. Stay alert and stay safe.

For more information, watch our video by clicking here.

The purpose of the TVS Credit Saathi app is to cater to your financial needs with ease and flexibility. From applying for new loans with instant approvals to making quick EMI payments on your existing loans, TVS Credit Saathi app is a one-stop solution for all your credit needs.

How to download the App?

Now, get world-class financial service at your fingertips. Download the TVS Credit Saathi app from Google Play Store or App Store based on whether you are on an Android phone or iPhone respectively. After installation, you can log in or register with your phone number and other required details. Once you are logged in, all TVS Credit’s services will be available for you with a single tap.

Features of the App:

• It is a one-stop shop for all TVS Credit customers to apply for new loans, manage their existing loans, pay their EMIs and much more.

• You can browse and initiate your loan applications for any kind of loan that TVS Credit has to offer. Not just that, eligible users also have a pre-approved Personal Loan made available to them.

• No need for unnecessary hassle, as you can now download your loan statements like the statement of accounts, welcome letter, NDC etc. right from the TVS Credit Saathi app.

• You can use your InstaCard from the TVS Credit Saathi app from activation to making purchases, all actions related to your InstaCard is now available on TVS Credit Saathi app.

• With this app, you can make your EMI payments from a variety of payment modes, like net banking, debit card, UPI, Paytm etc. You can pay EMIs for your existing loans or those of your friends & family, using their loan agreement number or registered phone number.

• TVS Credit Saathi app is now available in 7 languages – English, Tamil, Hindi, Marathi, Kannada, Bengali & Telugu. Now you can navigate your TVS Credit Saathi in your preferred language.

• Track all your expenses with the Saathi app’s Expense Manager. This feature helps you keep a track of your spending and manage your budget.

• Stay updated on all our latest and exciting offers, with the all-new TVS Credit Saathi app.

• Have all your queries addressed immediately by our customer service team, by raising a support ticket through the app.
• You can refer your friends for TVS Credit loans and earn on each successful referral.

I appreciate the HR team’s diligent work to ensure a smooth transition of the Summer Internship program to the virtual mode. They left no stone unturned in engaging the interns through their initiatives.

The internship started with the Leadership Talk series. Here, the senior management from the TVS Credit family enlightened us with insights about the company and the NBFC sector as a whole.

This 8-week experience helped me develop my skill set and gain a holistic understanding of brand engagement and the NBFC industry. The virtual internship was challenging, but, the work culture and environment made it a great and seamless learning experience.

The core values of TVS Credit are the driving force and is ingrained in everything that they do. Thus creating an effective working environment, with great learning and networking opportunities. As an intern, I was welcomed in almost all the activities happening in the company, from focused work to fun catch up sessions.

As part of my project, I had the opportunity to create a  YouTube vlog series. The focus of the project was to improve brand presence and engagement – with our existing and potential customers. This helped me understand the importance of content and storytelling in brand engagement. I also got first hand experience in task ownership and the perspective to deal with real-time challenges. The project challenged me on many aspects and demanded me to work out of my comfort zone.

The kind of work independence provided by my mentor during my internship period was unparalleled. A strong support system provided by him and the team helped me have a structured approach to the problems at hand. Their constant support during the internship made this experience phenomenal. My aim is to build on this enriching and valuable experience in TVS Credit.

Though I spent just a few weeks with TVS Credit, it has left a long-lasting impact, both personally and professionally. I want to take this opportunity to thank every single person who made this internship a memorable and enriching one.

However, TVS Credit ensured that the internship went ahead without any hiccups. Given the circumstances, the internship was virtual. Though, it was conducted without compromising on the quality of learning opportunities for the interns. I admired the way they approached the virtual internship. It never looked like this was their first virtual internship. The process was such hassle-free and peerless.

The initial meetings with the CXOs gave us a holistic view of the company’s vision and operations. My project was on Yard management. I got to work with the residual management team. It was my first time working on a real-time work project and I was ready for the challenges. Here I would like to extend my gratitude to my mentor, Mr. Vasanth. He ensured that his guidance and input was always available, despite his busy schedule.

With my minimal corporate experience, developing a business case was very challenging to me. Especially, during the early stages of the internship. But, it became a lot easier, as I gained experience across a variety of functions, including:

1. Data handling
2. Business analysis
3. Problem finding
4. Strategy development
5. Financial viability

I dedicate my special thanks to Mr Ramachandran. His insights and patient explanation of the processes, made my internship a lot easier.

I had put in a lot of effort into the project and I was proud of my work. My only regret was the final presentation. I felt it didn’t justify the hard work I had put in during the project. Then again, understanding what went wrong and making necessary improvements, is a part of the learning process.

Big thanks to Mr. Vikraman and his team. They kept the interns connected and motivated, through the duration of the internship. The frequent meetings and fun sessions helped us recharge and get ready for new challenges.

I had learned a lot during my internship, from the experts at TVS Credit. And this experience will be a big stepping stone, as I enter into my career in management.

I once again thank each one involved in making this virtual internship a successful and fruitful endeavour for us.

We were virtually inducted on 4th of May. The group of selected interns were addressed by senior leaders of the organisation. They gave us a holistic understanding of the organisation’s culture and the principles they believe in. We were given a brief overview of the functions of the various departments within the company, their products and innovations. They did impress upon us the new product innovation and helped us understand why it is important for the organisation to innovate and expand their product portfolio.

The marketing interns were then briefed about their projects by Mr Charandeep Singh, the Head of Marketing and CRM. I was then introduced to my mentor, Ms Preetha S, the Chief Manager – Branding and Communications. My project was on the lines of Customer Experience & Retail Branding, which posed me with a lot of challenges. One such challenge was the work from home situation, as it narrowed down the interactions with my peers. And I felt the absence of peer to peer learning. However, in hindsight, I realised that this had presented me with the freedom to explore different ideas and to come up with a feasible solution, all on my own.

As a part of the project, I had to do a fair bit of primary as well as secondary research. The primary research was needed to learn about the behaviour of the consumer at the various branches of TVS Credit and other NBFCs. Primary research was done with the help of questionnaires, by visiting not only TVS Credit branches, dealerships but also that of the competition.

Secondary research was about gathering data and obtaining real-life, understanding about branding, branding guidelines and its various forms as used in banks, NBFCs and other related industries.

The next phase dealt with the concepts of key customer experience levers, moments of truth and customer journey maps, which were quite intriguing for me. This was the moment my belief turned into a conviction that I will become a marketing professional.

The internship taught me not to confine myself to my pre-existing notions, but to have a more open approach towards my work. Brainstorming ideas and executing those ideas is a different ball game as we all will face a different kind of barriers. During these times, my mentor motivated me and helped me keep my eyes on the prize, and never to forget the initial objective of what I was working towards, as it is easy to miss it with all the information overload. This was the wake-up call that I needed and it gave me the final impetus to complete the project successfully.

Finally, after all the hard work I could ultimately see the light at the end of the tunnel, and I came up with a set of recommendations which were in-line with the brand values of the company. I also learned the importance of brand values and that compromise is never an option, when it comes to brand values.

I learnt abundantly at TVS Credit that helped to develop my overall capabilities. And it’s hard to express my learning in mere words. TVS Credit had an excellent support system despite being a virtual internship, and I had the freedom to explore and accentuate my ideas.

A piece of advice to all the budding interns from my side would be “When in doubt – Shout”.

I had applied to TVS Credit Services Limited earlier. TVS Credit is part of the US$8.5 billion TVS Group, and it is an NBFC that finances the aspirations of ambitious Indians. Their presence spans across the country. And they cater to people belonging to all walks of life. I was excited and was looking forward to the experience.

However, I was not too hopeful. The pandemic had forced many organizations into suspending operations, with layoffs in the horizon. Interns were after all, low in the pecking order, and not essential to company operations in any way.

To my delight, they honoured their commitment and onboarded into their Planning Department. Most of the training would be virtual due to the circumstance imposed by COVID-19. I started off on an exciting project in the Planning Department. And here I was putting my theoretical knowledge into practice.

The internship began with a well-conceived virtual induction session. It was insightful and revealed the core values, goals, and ethos of the company. I attended several learning sessions, spanning across a variety of functions. I got an insight into the company’s long-term business strategy, branding, and new product development. I learnt how different functions of the company worked in unison.

And Internship at TVS Credit was not all work and no play. During my internship, we had several ‘fun at work’ sessions. Here we had fun and while interacting with fellow interns.

There were many, who contributed to my enjoyable and fruitful internship at TVS Credit. To each of them, I owe my heartfelt gratitude. They took time out from their busy schedule, to help us & prepare ourselves for a future in management.

I am convinced that I learnt from the best. My experience was enriching & rewarding. And once again I am grateful to TVS Credit for providing me with this opportunity.

I am now equipped with the practical understanding to strengthen my theoretical knowledge. I am like the proverbial cyclist who has found balance, and can finally ride against the wind!

The first day of the virtual internship was led by Mr Vikraman, from the HR department. We were briefed about the company – the departments and its working. The orientation also included insightful sessions with the senior management team.

After the orientation, I was placed in the Debt Collection Department. I was under the guidance of Mr Manigandan, Mr Kalaiselvan and Mr Piyush. They gave me an overview of the collections team and briefed me about the collections process in the company. I was further assigned to work on the project, ‘Evolving Methods of Collection in NBFCs‘. 

I had to research on the different collection strategies employed by top NBFCs in India along with their technological implementations. My project journey was hectic. However, it helped me to work with time constraints and helped me discover new ways to be more efficient. As the saying goes ‘No Pain No Gain’. 

Mr Piyush was a tremendous support throughout my project. I had two meetings with him every day, each with its own set of tasks and deadlines. He always pushed me beyond my limits, which in the end, helped make the internship more fruitful.

It wasn’t always work, though. Despite being a virtual internship, Mr Vikraman managed to arrange a lot of interactive sessions with my co-interns. Many hidden talents were uncovered during fun activities. It was the perfect opportunity to unwind after a hectic workday.

My internship journey with TVS Credit, helped me learn about the NBFC sector as a whole. It was insightful to have a glimpse into the workings of the stalwarts in the field. At a personal level, my outlook towards work, time management and productivity increased tremendously. And most important of all, I had learnt how to communicate my ideas effectively.

I would like to thank the entire team for giving me this opportunity to be a part of the TVS Credit family. It was quite literally, a dream come true.

Work-Life version 2

My internship at TVS Credit lasted from May 4th, 2020 till June 30th, 2020. The entire internship process was virtual due to the ensuing pandemic. Even before the internship began, the whole internship team at TVS Credit was in regular touch with us, and they updated us about the internship process. At commencement,  we had introductory sessions that enabled us to interact with fellow interns. We also underwent an orientation program about the organisation, and its functioning. We had interactive sessions with the senior leadership team across various departments. Through these virtual sessions, we learnt a lot about different verticals of TVS Credit. Despite the constraints due to the pandemic and the lockdown, the Company stayed connected with us through work and fun activities during weekends, which helped me build a bond with the team.

Project Initiation

Before the commencement of our internship, we were assigned projects to work on under the guidance of mentors.  As the setup was virtual, we connected with our mentors through calls or virtual meetings. I was assigned to the Digital Marketing team at TVS Credit and tasked to devise a content strategy for launch of a social media platform. After the engaging leadership talk series, we had separate discussions with our Marketing Head, Mr Charandeep Singh, and mentors on our respective projects. During this session, we familiarised ourselves with clear guidelines about our projects and the milestones.

My mentor, Mr Mukundraj was helpful, and spent time to answer my queries. He organised sessions with other team members to help me understand the details of the digital marketing domain at TVS Credit. These interactions brought clarity on the requirements of my project.

The Learning Curve

The work I did for my project was fascinating. There were multiple stages in the project wherein I understood different aspects of TVS Credit. This information helped in moulding my recommendations and propose the optimal content strategy. By the end of the project, I was able to curate content for the social media page and create a communication calendar for the same. Finally, I gave brief recommendations on select digital tools that could help curate content for this social media platform.

As Albert Einstein said, “The only source of knowledge is experience”. This project has enabled me to gain hands-on experience in the digital marketing domain, understand various aspects of digital marketing, and gain proficiency in several parts of the digital environment. Also, my constant research and interaction with the Digital Marketing team has helped me recognise and appreciate the nuances of this specialisation. Post my internship, I received feedback and suggestions from the Marketing Head and my mentor on aspects I should work on and courses I could attend to gain further knowledge in the field of digital marketing.

They also understood from me the key areas of improvement that could help them strengthen their internship programme.

The following are my learning from the entire summer internship process:

1.Interact, discuss and learn (IDL). Always communicate and clarify one’s queries. It is critical to understand the objectives. Eliminate confusion as it would result in compounding errors.

2.Dive deep and understand how your ideas would benefit the organisation. Try to find answers to all the seven Q’s before finalisation. Analyse each aspect based on its pros and cons.

3.Draft the plan well. Create a detailed plan based on one’s project requirements. All plans don’t work, but the plan will help you create an outline and help you stay on the right course.

4.Understand the essence of the constructive feedback and pick up areas you need to work on in order to improve.

Every decision requires justification. All decisions must be accompanied by a clear rationale and supporting information. Practical and robust recommendations are easily acceptable.

This is my summer internship experience at TVS Credit. The span of two months was a great learning experience.

The pandemic has also driven home the importance of having a clean credit history and in maintaining your repayments on time, as far as possible. A clean financial track record is your gateway to getting credit and liquidity in times of need, and that is desirable in economically uncertain times.

So, given the mobility and social distancing restrictions imposed by the ongoing pandemic, how do you make non-cash, remote payments towards your TVS Credit loan account on time?

Let us show you several easy to use, online, contactless payment modes that you can use to preserve your health as well as your repayment track record!

1.Pay online through www.tvscredit.com

Visit the above mobile-friendly website, click on the click on the Pay Online link, and you will find the following screen:

Fill in the agreement number, or registration number, and the website will pull up your loan account details. Now all you have to do is enter the amount you wish to pay and click on the submit button. You can make the payment via your PAYTM, Airtel  Payments Bank, Atom, Google Pay or UPI platforms.

Now make the payment according to your choice of platform. In each of these cases, all you pay is the actual amount, with no additional fees or surcharges.

1. Pay via our TVS Credit Saathi Mobile App

You can also download the TVS Credit Saathi App from Google Play Store to make online payments as well as to get bonus offers. The procedure for using the app is simple. Once you have opened the app, click on Pay Now, enter your loan registration number, select your preferred mode of payment and complete the transaction.

2. Pay Via the PayTM app:

In Paytm, search and select the option to make Loan EMI Payment, then choose TVS Credit as your lender, and enter your loan registration number and your mobile number to proceed. You can then opt for the payment mode of your convenience,  from the options offered, and make your payment.  

3. Pay Via WhatsApp

To do this, initiate a chat on our registered WhatsApp number- +91 6385172692. You will soon receive relevant instructions. Follow the instructions and select the desired mode of payment, and you can quickly complete the payment process.

4. Pay using Airtel Payments Bank

If you are one of those who have registered with Airtel Payments Bank, you can opt for this payment mode.

So, these are the five ways in which you can make safe and contactless payments towards your TVS Credit loan account. If you face any problems in using any of the above, do connect with us and we will be glad to assist you.

Meanwhile – stay safe, healthy and happy.